Legal Information

You have chosen to be assisted by our brokerage firm, a regulated and supervised profession, and we thank you for your confidence.

It is important for you to remember the following elements.

The Company

EXCLUSIVE HEALTHCARE is an insurance broker. We carries out our activity by offering, after having analyzed the needs of its client, one or more insurance contracts selected from the offers and products from one or more insurance companies that are partners of the firm. In what concerns these contracts, we inform you that our company is not subject to any contractual obligation exclusivity and that we can, if you wish, communicate to you the names of the companies with which we usually work (Article 521-2 of the C. Ass). Company name: EXCLUSIVE HEALTHCARE

Form of company: SARL with capital of €42,550 registered with the TOULOUSE RCS, number 453 595 043

Head office: 8 rue du moulin 31380 Saint-Jean-Lherm

Tél.: 0667306550

Email: contact@exclusive-healthcare.com

ORIAS: registered number 07029474 (available on www.orias.fr) as a broker insurance

Insurance: Financial Guarantee and Professional Civil Liability in accordance with articles L 512-6 and L 512-7 of the Insurance Code. EXCLUSIVE HEALTHCARE has no capital link (even minority), does not hold any voting or participation rights, direct or indirectly, to the capital of a company and/or insurance group, a mutual insurance company or a provident institute. Likewise, no company and/or insurance group, no mutual insurance company or provident institute holds voting rights or participation, direct or indirect, in the capital of EXCLUSIVE HEALTHCARE Firm. EXCLUSIVE HEALTHCARE Firm is the property of its manager.

Customer Protection / Handling Customer Complaints

EXCLUSIVE HEALTHCARE is committed to permanently providing the client with quality service. If, however, the customer encounters difficulties in terms of the service provided and wishes to share his/her dissatisfaction, he/she can address successively as part of an escalation process:

a) 1st Level of complaint: Whatever the channel of arrival of the complaint made by the customer, it will be transferred to the person who is the customer's usual contact. The response to the complaint will be sent by mail, by email or possibly by telephone. The customer will be informed how, if necessary, to enter the second level of complaint if dissatisfaction persists despite the response provided. The Firm Legal information provided under the provisions of Articles L.521-2 and R.521-1 of the Insurance Code. EXCLUSIVE HEALTHCARE undertakes to acknowledge receipt of the complaint within 10 (ten) working days following its date of receipt (unless the response to the complaint is provided within this period) and to provide a response to the complaint within a maximum of 2 (two) months following the date of receipt (except in special circumstances of which the customer will then be kept informed).

b) 2nd Level of complaint: If the response provided by the client's usual contact within EXCLUSIVE HEALTHCARE is not considered satisfactory, the customer can, if he/she wishes, request that his complaint be re-investigated. In this case, it is the person responsible for the data processing of customer complaints within the EXCLUSIVE HEALTHCARE Firm which can be contacted and will provide written response to the customer. This manager can be contacted by email, or by post at the address above.

c) 3rd Level of complaint: In the absence of a response within two months of their initial complaint or if the customer is still not satisfied with the follow-up given to his/her complaint by the previous level, the customer has can contact the mediator free of charge by mail (La Médiation de l'Assurance - Pôle CSCA - TSA 50110 - 75441 PARIS Cedex 09), by Email (le.mediateur@mediation-assurance.org) or directly via the website(www.mediation-assurance.org). EXCLUSIVE HEALTHCARE undertakes to inform you of the progress of the processing of your complaint in particular, in the event of the occurrence of special circumstances, the deadlines on which we have committed to cannot be respected.

Supervisory Authority

Insurance is a regulated activity under the control of the Prudential Control and Resolution Authority. (ACPR). The ACPR is an independent authority which ensures that policyholders have good information and that the commercial practices of insurance organizations are regular. It can be seized at the initiative of the client by mail or internet, if the latter considers that the broker's practices present anomalies or significant dysfunctions.

ACPR - DCPC-SIR - 4 place de Budapest - CS 92459 - 75436 PARIS CEDEX 09

Remuneration

The client is informed that for any act of intermediation, the broker is remunerated by a commission paid by each insurance company which authorizes it to market the insurance product(s) offered to the customer, to which management costs may possibly be added when one or more delegations are entrusted by the insurer. In addition, costs and/or fees, the actual amount of which will have been communicated to the client prior to signing the insurance contract(s), may also be invoiced.

Money Laundering and Terrorist Financing (MLB/CFT)

In accordance with the latest European Directive on the fight against money laundering and the fight against terrorism transposed in the order of 02/12/2020, you undertake to answer the questions that we are likely to ask you and provide us with the requested elements, in particular a copy of the identity document and supporting documents for the person signing the contracts (Kbis extract, etc.)

Protection of Personal Data

The information collected by EXCLUSIVE HEALTHCARE, as data controller, is the subject of computer processing intended to use your data for the transfer, for management (including commercial) and the execution of the insurance contract. All or part of the data collected is also likely to be used (i) in the context of possible litigation (judicial or arbitral), (ii) for the fight against money laundering and terrorist financing (LACFT), (iii) for processing customer complaints, (iv) more largely in order to enable the firm to comply with applicable regulations or (v) for the analysis of all or part of your data concerning you in order to improve, if necessary, the product(s) insurance, to assess your situation with regard to your insurance needs. This data is hosted in France and kept for a maximum period corresponding to the time necessary for the various operations listed above or for the duration specifically provided for by the CNIL (standards for the insurance sector) or still by law (legal requirements).

All or part of the data collected will be communicated to insurers (regardless of their legal status), to wholesale brokers or managers, reinsurers, partners or authorized professional organizations which need to have access to carry out all or part of the operations listed above. In accordance with the law on the protection of personal data, you have a right of access, modification, rectification, opposition and deletion and portability of data concerning you by contacting the email address contact@exclusive-healthcare.com or to the postal address below. For any inquiries, please specify your last name, first name and email and attach a double-sided copy of valid proof of identity. In the event of difficulty relating to the management of your personal data, you can send a complaint to the National Commission for Information Technology and Liberties (CNIL) by mail (3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07), by telephone (01 53 73 22 22) or via the website: https://www.cnil.fr/fr/cnil-direct